Q1. What are your terms of packing? 

A: Generally, we pack our goods in bulks or wooden box, suitable for shipping container.

Q2. What is your terms of payment? 

A: T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance.

Q3. What are your terms of delivery? 
A: EXW, FOB, CFR, CIF. 

Q4. How about your delivery time? 

A: Generally, it will take 10 to 15 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. 

Q5. Can you produce according to the samples? 

A: Yes, we can produce by your samples or technical drawings.

Q6. What is your sample policy? 

A: We can supply the sample if we have ready parts in stock.

Q7. Do you test all your goods before delivery? 
A: Yes, we have 100% test before delivery.

Q8: How do you make our business long-term and good relationship?

A1:We keep excellent quality, thoughtful after-sales service and competitive price to ensure our customers’ benefit;
A2:We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Installation Service

A large measure of HongHao’s success to date is because of its commitment to its customers. When we speak of our focus being on people here, we are referring to both our employees and our key customers and agents across the world who dedicate to do business with us.

We will continue to accommodate our valuable and loyal customers heartfeltly.

1. Generally, we only provide installation service for full automatic machines, but we can make expectations for simple machines if customers really need on-site service(expense will be borne by customers).

2. Installation of the machinery and equipment of HongHao is conducted in customers’ workshop. The following safety measures have been formulated to guarantee smooth and safe operation of equipment.

3. All the operators in the workshop shall have received training on the code of conduct and operation rules and abide by them inside the workshop.

4. HongHao’s technical specialist shall take sufficient consideration to the contents, time and means of operation, and safety problems that may arise during and before operation each day, and shall put forth detailed written reports and solutions. Installation shall not be started until such report and solutions are approved.

5. Dispatch a full-time safety administrator to conduct a comprehensive inspection during installation and maintain safety records.

Ordinary Operations:

1. Power and other facilities in the factory shall not be used until approved by the customer.

2. Conduct spot inspection before using electrical tools, etc., and the use of damaged tools is forbidden.

3. Bulky pieces shall be carried by two or more persons, and the surrounding conditions shall be taken into consideration.

4. Do not pile or hang articles on the manufacturing equipment, supplementary lines or pipes.

5. Conduct routing training, inspection and confirmation during and after operation.

6. Articles such as materials and tools to be transported to the workshop shall be carried into the workshop through the appointed entrance.

7. Relevant measures shall be taken in the event of moving or using heavy objects lest the factory buildings or facilities be damaged.

8. Place materials and tools in order at the appointed place for maintenance, and post a sign indicating”temporary storage”.

Electrical Operation:

1. In principle, working with or operating live wires by a single person is forbidden.

2. Do not touch electrical equipment with sweaty/wet hands or wearing wet clothes.

3. Temporary wire for installation shall not be placed on walkways.

4. Wires with damaged insulation covering shall not be used.

5. Accept inspection by the customer after operation.

6. It is strictly forbidden to operate various electrical switches inside the factory building.

HongHao offers a maintenance contract, which costs you a flat-rate sum to cover maintenance and relevant issues, to ensure that your machines receive the optimal level of care after the end of the ONE-YEAR guarantee, including

On-site installation

Regular, preventative over-the-phone service

Corrective maintenance

Routine Maintenance

HongHao will attend the job site to do the maintenance regularly as long as the customer bears all the relative expense including labor, travel tickets, and all spare parts, etc.. Or the customer may send his engineers or operators to accept training at the workshops of HongHao at his own cost.

24 Hours Emergency Response Services:

HongHao will provide a 24-hour emergency service in the event that the equipment cannot operate properly by means of email,phone call, video, etc.. If necessary, HongHao will send engineers to shoot the trouble for the customers at site at customer’s cost.

Additional Maintenance Requested by Customers:

HongHao shall not, unless specifically requested in writing by, and at the expense of the customer, carry out any statutory safety tests and structural or other alterations, increase new attachments, or make any parts replacements with a different design after the commencement of this Agreement;

HongHao shall not carry out repairs, renewals or replacements by reasons of nature disaster or force majeure.

General Provisions:

HongHao reserves the right to charge, on a time and materials basis, for any additional work over and above the service package.

HongHao reserves the right to re-price this service if the customer does not schedule and provide for subsequent delivery within 30 days of purchase.

HongHao’s ability to deliver this service is dependent upon the customer’s full and timely cooperation with HongHao, as well as the accuracy and completeness of any information and data the customer provides to HongHao.

Activities such as, but not limited to, the following are excluded from this service:

Service deployment on machine hardware not covered by HongHao warranty or service maintenance contract.

Service deployment on machine hardware covered by a third-party maintenance contract.

Services that, in the opinion of HongHao, are required due to unauthorized attempts by Non-HongHao personnel to install, repair, maintain, or modify machine hardware or software, etc..

Any service not clearly specified in this document.

Site Discipline:

The site representative of HongHao must contact relevant personnel of the customer company in the event he reaches the site, or leaves the site during or after completion of the installation service, and shall not leave the site without authorization.

The site supervisor of HongHao conducts construction on the site on behalf of the customer, and shall maintain desirable and cooperative relations with the customer.

The site supervisor and construction personnel of HongHao shall not engage in any activities that are not relevant to the project while or on the installation site.

HongHao shall maintain sanitary conditions in the workshop as required by the customer, and shall not damage the property of the customer, otherwise HongHao shall be fully responsible for any losses caused due to violation of the aforesaid conditions.

Insurance and Safety:

HongHao shall buy sufficient commercial insurance(such as contractor’s all-risk insurance, and third-party insurance, etc) for the installation service undertaken by itself, and HongHao shall be responsible for buying personal commercial insurance(such as employee liability insurance and personal accident insurance, etc.) of a certain amount for all the employees of HongHao that participate in the service.

HongHao shall maintain all the aforesaid insurance coverage until final completion of the service.

HongHao’s safety representative shall submit written or oral work progress report, including the number of personnel on the site, and any positive or negative influence on environmental protection, health and safety on the construction site.

In case of accidents involving the employees appointed by HongHao or personnel or property of the customer, the project manager of the customer shall submit a brief accident report within 24 hours and a more detailed report within 72 hours thereafter.

In case of accident or personal injury, all work shall be suspended immediately. HongHao’s installation staff shall seek assistance immediately while taking care of the injured personnel.

Customer Responsibilities:

Contact one of our service specialist within 30 days of date of purchase to schedule the delivery of the service.

Ensure that all service prerequisites as identified in the service eligibility section have been met.

Unpack and place the machine in the right location where the installation service will take place.

Provide necessary technical data, materials(such as wire and terminal samples for testing) required for installation.

Determine and correct the installation inspection criteria, and conduct delivery inspection for the installation completed by HongHao.

Assign a designated person from the customer’s staff who, on behalf of the customer, will assist our technical specialist in facilitating the delivery of this service.

Adhere to licensing terms and conditions regarding the use of any of our service tools to facilitate the delivery of this service, if applicable.

Be responsible for all data backup and restore operations.

Provide a suitable work area for delivery of the service, including access to network connection, power supply, air compressor,etc.

Grant HongHao staff full and unrestricted access to all locations where the service is to be performed.

HongHao Statements

Without HongHao’s consent, such consent not to be unreasonably withheld, the customer shall not direct or permit any third party to repair, alteration, replacement or any interference with any of the equipment.

Without HongHao’s permission, the customer’s spare parts are not able to be transferred or resold to a third party.

For More Information:

For more information on HongHao service, please contact any of our worldwide sales offices.

Technical support is the foundation of HongHao, HongHao always provides first-rate service for domestic and overseas customers:

Free Service:

1. HongHao has cultivated an experienced technical support team to be responsible for trouble shooting for customers via service hotline calls, emails, video chat, etc.

2. Meanwhile we have a quick response team providing 24 hours online service for highly automatic products which will solve customer’s issues according to the emergency level.

3. Our technical team will be responsible for supporting products’ demonstration and training at our factory.

4. During warranty period, HongHao covers the maintenance expenses and promises to carry our obligations stipulated in the contract.

5. Making periodic calls on end-users to find out the operation condition of equipment, aimed at enhancing the quality of product.

6. As to the distributors, HongHao offers all kinds of practical training to ensure their technical competencies by maintaining and updating their technical knowledge.

Paid Service:

1. On-site installation, commissioning and maintenance excluded in the contract.

2. Product warranty expires, we supply spare parts with cost price.

3. Training of technical persons from customer for operation, maintenance and management.

4. Equipment maintenance and supply of spare parts and technical information through our agents abroad.

All in all, we will provide prompt service to all of our customers, regardless of the value of the products. HongHao will present a lifelong service to each customer equally.

HongHao provides a full range of training program for our employees. The purpose of training is to make sure all of the newly joined staff as well as experienced ones to be capable of honoring their duties independently and proficiently. The employees shall possess comprehensive understanding on applying respective working procedures and service skills corresponding to different products after the training period.

Production training is vital to our business development. HongHao adopts consistent training programs to fully speed up the training process. We have several technical engineers responsible for the training of production group leaders. The training will be oriented on quality, efficiency and safety.

The training program is also open to engineers and operators from our valued customers. The customer is always welcome to send his staff to learn machine operation, maintenance and training at our workshops free of charge. But the living cost of his staff is supposed to be borne by the customer.