Technical support is the foundation of HongHao, HongHao always provides first-rate service for domestic and overseas customers:

Free Service

1. HongHao has cultivated an experienced technical support team to be responsible for trouble shooting for customers via service hotline calls, emails, video chat, etc.

2. Meanwhile we have a quick response team providing 24 hours online service for highly automatic products which will solve customer’s issues according to the emergency level.

3. Our technical team will be responsible for supporting products’ demonstration and training at our factory.

4. During warranty period, HongHao covers the maintenance expenses and promises to carry our obligations stipulated in the contract.

5. Making periodic calls on end-users to find out the operation condition of equipment, aimed at enhancing the quality of product.

6. As to the distributors, HongHao offers all kinds of practical training to ensure their technical competencies by maintaining and updating their technical knowledge.

Paid Service

1. On-site installation, commissioning and maintenance excluded in the contract.

2. Product warranty expires, we supply spare parts with cost price.

3. Training of technical persons from customer for operation, maintenance and management.

4. Equipment maintenance and supply of spare parts and technical information through our agents abroad.

All in all, we will provide prompt service to all of our customers, regardless of the value of the products. HongHao will present a lifelong service to each customer equally.